Worldvoice Business Resources, Inc.
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Program Success Solutions
We Ask Your Customers What Service Issues Concern Them
No organization wants to admit that their customer service program or department is not performing as expected.
So here is the Worldvoice Business Resources test: What is your customer sign-up rate from existing customer referrals versus your sign up rate from your organization's advertising effort?
Your customer sign-up rate from existing customer referrals should be at least 6 times your customer sign-up rate from advertising. If this is not the case in your organization, your customer service program or department is a liability to your organization.
This is why Worldvoice Business Resources routinely solicits the public regarding their customer service opinions and experiences to identify trends in customer service program issues across a variety of industries.
It is also helpful in identifying which organizations are most in need of giving attention their customer service programs. We can track customer service issues in relation to technological advances, buying trends, economic fluctuations and new marketing techniques.